Privacy Policy for Blackwood Synth

1. Who we are

Blackwood Synth provides AI dashboards, predictive analytics, data visualisation, and reporting services for businesses. Our registered office is 10 Rounds Green Road, Sandwell, B69 2BU, UK. If you need to contact us about personal data, email [email protected] or call +447878436791.

Why make this more complicated than it needs to be? We don't think we should.

2. What we collect

We may collect details you send us directly, such as your name, business contact details, project requirements, and any messages you include in a form or email. We also collect technical information that helps us keep the site working properly and spot issues in the analytics stack.

• Contact details and enquiry content
• Usage data, device details, and browser information
• Project notes, support history, and delivery records
• Consent choices and site interaction data where applicable

3. How we use it

We use personal data to answer enquiries, prepare proposals, deliver services, improve our dashboards, and meet legal or contractual obligations. If a dataset helps us refine performance reporting, we use it only where we have a lawful basis to do so.

That sounds straightforward because it is. Should your data be used for anything unexpected, you'll hear about it first.

4. Sharing and processors

We don't sell personal data. We may share limited information with trusted suppliers who support hosting, email delivery, analytics, or secure file handling. They only receive what they need, and only under instructions designed to protect your information.

5. Retention

We keep personal data only for as long as it's needed for the reason it was collected, or for as long as the law requires. Once it's no longer required, we delete or anonymise it. Clean records make cleaner systems.

6. Your rights

Depending on the circumstances, you may have the right to request access, correction, deletion, restriction, portability, or to object to certain processing. You can also withdraw consent where consent is the basis we're relying on.

Want to exercise a right? Send us a clear request and we'll handle it carefully.

7. Security

We use access controls, secure transport, and operational checks to protect the data we hold. No system is flawless, but we design our internal processes to reduce risk and catch issues early.

8. Cookies and analytics

Our site may use essential cookies and limited analytics tools to understand performance and improve the browsing experience. Where required, we'll ask for consent before setting non-essential cookies.

9. Changes to this policy

We may update this page from time to time so it stays accurate and aligned with our services. Check back occasionally if you want the latest version; it only takes a minute.